Q3 figures show the trio drawing the most broadband complaints per 100,000 customers

The UK's telecoms regulator has named and shamed the companies it receives the most customer complaints about, with certain brands cropping up more than others.

EE, TalkTalk, and Vodafone generated the most vitriol about fixed broadband, according to Ofcom. For landlines it was TalkTalk, Sky Mobile got the most for pay-monthly mobile, and EE again topped pay TV.

This covers complaints to the authority during the quarter from July to September last year (Q3 2025), relative to the size of the telecom operators' customer bases (i.e. per 100,000 customers).

For fixed broadband, EE, TalkTalk, and Vodafone all hit 10 grumbles per 100K customers, but BT and Virgin Media were not far behind with 9 and 7 - the average was 8. Plusnet had the fewest complaints at 4. The gripes in this category were mostly about faults, service, and provisioning.

With landline users, TalkTalk again provoked the most ...