Tech »  Topic »  Principal Financial Group accelerates build, test, and deployment of Amazon Lex V2 bots through automation

Principal Financial Group accelerates build, test, and deployment of Amazon Lex V2 bots through automation


This guest post was written by Mulay Ahmed and Caroline Lima-Lane of Principal Financial Group. The content and opinions in this post are those of the third-party authors and AWS is not responsible for the content or accuracy of this post.

With US contact centers that handle millions of customer calls annually, Principal Financial Group® wanted to modernize their customer call experience. In the post Principal Financial Group increases Voice Virtual Assistant performance using Genesys, Amazon Lex, and Amazon QuickSight, we discussed the overall Principal Virtual Assistant solution using Genesys Cloud, Amazon Lex V2, multiple AWS services, and a custom reporting and analytics solution using Amazon QuickSight.

This post focuses on the acceleration of the Virtual Assistant (VA) platform delivery processes through automated build, testing, and deployment of an Amazon Lex V2 bot (including other database and analytics resources described later in this post) using a GitHub continuous integration and ...


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