People, performance, and progress: How frontier firms work in the time of AI

By Shishank Gupta, SVP, Service Offering Head, Infosys

The boardroom conversation has shifted. CEOs are asking how AI can transform their organizations without losing what makes their companies human. The know the answer lies not in choosing between people and technology, but in orchestrating their collaboration. Frontier firms, or organizations consistently outperforming their peers, have discovered that the future belongs to those enterprises that can seamlessly integrate human judgment with intelligent systems. They understand that it’s all about creating a symbiotic relationship where both AI and humans amplify the other’s strengths.

The Architecture of Collaboration
Automation, we know, takes away from humans’ repetitive tasks. Agentic AI does something far more useful and more sophisticated. It works alongside people, learning from their context, adapting to every nuance, and handling complexity in a way that automation cannot. The distinction is enormous. In frontier firms, for example, for ...