Oracle's new AI-enhanced support portal leaves users fuming

Oracle's new AI-powered support portal is frustrating customers and support engineers who are struggling to find the basics, such as old tickets, links to database patch programs and release schedules for current databases.

The new support portal from Big Red — My Oracle Portal or MOS — which went live in early December, has been frustrating customers and support staff for the last few weeks.

Oracle has yet to respond to a request for comment.

In November, Greg Parikh, Oracle veep for information development and operations, said in a blog post that the MOS portal offers new features, including AI-powered interactions, streamlined navigation, improved search capabilities, and enhanced knowledge access.

It is perhaps remarkable that in making these improvements, Oracle seems to have made the service worse.

One support professional who spoke to The Register said users were increasingly facing a chaotic situation with MOS. "Obviously, Oracle is using this new ...