OpenText OpenStudio: IT Innovation & the Global Command Center

From AI-powered ITSM solutions to facilities management innovation, see how the “better together” philosophy drives efficiency gains and creates environments where employees can do their best work.

At OpenText World 2025 in Nashville, innovation isn’t just something OpenText sells—it’s how the company operates. In this OpenStudio conversation, we explore how OpenText is transforming its own IT infrastructure with AI-powered service management, building a cutting-edge Global Command Center in Waterloo, and reimagining physical workspaces to bring teams together in the hybrid work era.

Watch the full interview:

Introduction

Ajit Yohannan: Hello everyone, thank you for joining again. We are having these great conversations at OpenText World as part of OpenStudio. The best part is that we’re learning a lot of new things which our leaders are working on. My next guest is Lise Lefaivre, VP IT & Shared Services. We’re both in the same office in Mississauga, Canada, and it’s great working with Lise. Welcome to the OpenStudio, Lise.

Lise Lefaivre: Oh, thanks for having me.

The energy at OpenText World: From concept to reality

Ajit: I want to start with—you’ve been at OpenText World last year and this ...