Onix identifies key AI trends driving Agentic and Orchestrated Intelligence in 2026

Onix recently announced the release of its 2026 AI Trends Report. The report identifies a definitive shift in the corporate landscape: enterprises have moved beyond experimental “copilots” toward autonomous, agent-driven execution across core business functions.

The report highlights that 2025 served as a tipping point, with organizations successfully embedding AI across platforms and upskilling teams for a new era of human–AI collaboration. As an example, a Gartner report forecasts that 80% of customer service issues will be handled entirely by AI agents autonomously, without human intervention, by 2029. This transition is powered by multi-agent systems that coordinate complex workflows across sales, finance, and customer success, setting the stage for self-optimizing operations and prescriptive decision intelligence.

“In 2025, enterprises gained invaluable insight into how AI transforms business strategy,” said Niraj Kumar, CTO of Onix. “As we enter 2026, the opportunity lies in building intelligent ecosystems that anticipate ...