Odisha partners with Meta to deliver 175 citizen services via Ama Sathi Unified WhatsApp bot

One of the key priorities of Mohan Majhi, Chief Minister, Government of Odisha is to ensure seamless delivery of citizen-centric services at the grassroots level, in line with the Odisha Right to Public Services Act. Advancing this vision, the government has leveraged WhatsApp, one of the most widely used digital platforms to offer access to complex public services, enhancing convenience, accessibility, and ease for citizens.

In a significant leap toward technology-driven public service delivery, the Government of Odisha, in association with Meta Platforms, has launched the Ama Sathi Unified WhatsApp bot, a pioneering initiative aimed at transforming how citizens access government services. With this launch, Odisha became the second state in India, after Andhra Pradesh, to deploy a unified WhatsApp-based platform for government services bringing governance directly to citizen’s mobile phones.

Launched by Manoj Ahuja, Chief Secretary of Odisha, the initiative reflects the state’s commitment ...