Newly launched civil service pension portal from Capita is crapita, users report

Pension scheme members are facing a string of errors and malfunctions as they try to log into and retrieve account details from the UK's civil service portal the government is paying Capita £239 million ($318 million) to build and run.

After it went live on Monday, the refreshed and updated pension website for the Civil Service Pension Scheme (CSPS), which supports 1.5 million current and former public servants, promptly offered users a string of unrecognized passwords and user names, according to online reports. They were forced to create new accounts, which were also unrecognized. They endured broken and circular links while the website appeared unfinished and untested, with headers and other features displaying dummy text.

More worryingly, personal details were unavailable, including pensions statements and beneficiaries information.

Users contacted The Register, while a 48-hour thread published on Reddit offered a glimpse of the worst experiences.

One scheme member ...