New Relic Study Reveals Indian Businesses Face an Annual Median Cost of $76 Million from High-Impact IT Outages

New Relic released its 2025 Observability Forecast, the industry’s most comprehensive report on the state of observability. Surveying over 1,700 IT and engineering leaders and team members across 23 countries and 11 industries, the global report highlights key focus areas, challenges, and trends influencing observability investments like the growing adoption of enterprise AI. The data showed that the cost of any digital business downtime is profound—with high-impact outages carrying a median cost of $2 million USD per hour globally, or approximately $33,333 for every minute systems remain down. For India specifically, the annual median cost of high-impact IT outages for organisations surveyed is $76 million USD per year–on par with the global figure.

The research highlighted that the need to observe AI is dominant in India, as adoption of AI continues to grow rapidly. The research also found a decrease in the number of observability ...