New Relic lifts the lid on the ‘black box’ of ChatGPT apps with dedicated observability offering

New Relic has launched a new observability solution aimed squarely at businesses building applications that run inside ChatGPT, addressing one of the biggest pain points in the fast-emerging ecosystem of AI-embedded apps: lack of visibility.

As more companies push their products and services directly into ChatGPT conversations—turning the interface into a new sales and engagement channel—engineering teams have struggled with what happens after deployment. Once an app is instantiated inside ChatGPT, it often disappears into a “black box”, where traditional browser monitoring tools fail to capture performance issues, user behaviour, or broken interfaces.

New Relic’s new monitoring capability is designed to close that gap. The company says it now provides end-to-end visibility into the performance, reliability, and user experience of custom ChatGPT apps, allowing developers to detect problems early, optimise conversion journeys, and confidently scale revenue-generating use cases built on generative AI.

Brian Emerson ...