Meta says it's fixing its broken support system, with the help of AI

If you've ever had something go wrong with your Facebook or Instagram account, then you probably have a good idea of just how frustrating the support process can be. The company's automated processes are so broken that some people have found that suing Meta in small claims court can be a more reliable way of getting help from the company.

Now, Meta says it's trying to address some of these longstanding issues. In an update, the company acknowledged that its "support hasn’t always met expectations" but that a series of AI-powered updates should make it easier for people to get help.

The company is rolling out a new "support hub" on Facebook and Instagram that is meant to bring all of its support features into one ...