Manipal Hospitals and Google Cloud partner to transform nurse handoffs with GenAI

As one of India's largest healthcare providers, Manipal Hospitals serves nearly 7 million patients annually across 37 hospitals. To deliver clinical excellence and patient-centric care at a high standard, we are continually embracing technology.  One of our most significant operational challenges we consistently face is the nurse handover process—a critical but time-consuming task. To make nurse handovers more efficient, safe and accurate, we entered a strategic partnership with the Google Cloud Consulting team to co-develop a generative AI solution, leveraging the power of  Google Cloud.

Rethinking time-consuming, error-prone nurse handoffs

The process of transferring essential information about a patient's condition and care plan from an outgoing nurse to an incoming one is crucial for ensuring continuity of care and patient safety. However, with more than 10,500 beds across our hospitals, the sheer volume of data required for a comprehensive handover meant our nurses routinely added an ...