Managers try AI, staff lag behind: HR urged to help

If you buy AI, employees will come and take a look, but they won't necessarily change the way they work. For that, you may have to get human resources involved.

IT consultancy Gartner says as much in its recent report "Guide Managers to Effectively Integrate AI Into Employees' Work."

The enterprise whisperer says that its July 2025 survey of nearly 3,000 employees showed that 46 percent of managers are experimenting with AI to improve their work, compared to just 26 percent of employees.

A separate survey conducted at the same time found that just 14 percent of managers said that they didn't face any challenges encouraging their teams to use AI. AI tools, in other words, don't sell themselves (except perhaps in software development).

From this, Carmen von Rohr, senior principal in Gartner's HR practice, concludes that chief human resource officers have relied too much ...