Krisp launches real-time voice translation SDK to eliminate language barriers in customer experience

Krisp has announced the launch of its Voice Translation SDK, enabling CX platform developers to embed real-time multilingual voice-to-voice translation into live customer conversations at scale. The technology has been live in production CX environments since 2025 as part of Krisp’s Call Center AI platform, operating in real customer conversations globally before its SDK release.

Unlike text-based translation tools or offline speech processing, real-time voice translation must operate on continuous audio streams where latency, accuracy and conversational flow are tightly linked. Systems must recognise diverse accents, perform reliably in noisy environments and preserve natural turn-taking. Reducing latency too aggressively can compromise context and increase errors, while waiting too long can disrupt conversational flow.

Krisp’s Voice Translation SDK is engineered to balance these competing constraints in live, two-way conversations. It supports any combination of over 60 languages and is optimised for synchronous interactions where clarity and ...