ISMG Editors': When KYC No Longer Signals Trust

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In this week's ISMG Editors' Panel, four editors examine how artificial intelligence is quietly reshaping trust, risk and decision-making, from identity verification and cyber insurance to the rise of AI agents in online shopping.

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The panelists - Anna Delaney, director, productions; Tony Morbin, executive news editor, EU; Rashmi Ramesh, senior associate editor; and Suparna Goswami, executive editor - discussed:

• How AI has made traditional know your customer unreliable, with synthetic identity fraud exposing the need to shift from one-time identity checks to continuous, behavior-based trust;
• The growing unease among cyber insurers as systemic, hard-to-price risks reshape coverage models and force organizations to prove resilience and governance;
• The rise of AI agents as decision-makers in online commerce, upending ad-driven models and creating new accountability and ...