Introducing Microsoft Work IQ: The Intelligence Layer for Agents

Microsoft Work IQ is a new AI-driven intelligence layer in Microsoft 365 that understands how your organization actually works – far beyond the org chart – and uses that knowledge to make Copilot and AI agents context-aware by default. Announced at Ignite 2025, Work IQ gives Copilot “brains,” turning raw workplace data into actionable understanding. In practical terms, it finds patterns and context in your enterprise data, so AI assistants deliver answers and actions as if they truly know your business. This is a game-changer for IT leaders looking to harness AI: it means your AI won’t just retrieve information, it will understand it in context.

What is Work IQ?

At its core, Work IQ is the intelligence layer that enables Microsoft 365 Copilot and agents to know you, your job, and your company inside and out. It continuously analyzes the rich signals in your digital workspace – emails, files, chats, meetings ...