Into 2026 - for HR, EX meets CX, re-re-thinking hiring, and Performance Management RIP

What’s in store for Human Resources (HR) leaders and HR tech professionals in 2026? At the end of each year, Valoir shares its predictions for the year ahead and key themes we’ll be watching in the HR and HR tech space.

The EX–CX crossover is real—and it’s accelerating

We’ve been talking about the convergence of Employee Experience (EX) and Customer Experience (CX for a while now, but in 2026 it stops being a talking point and starts becoming operational reality. The line between the two is already blurry. Capabilities that once lived squarely in CX such as shift optimization, intelligent routing, and self-service have quietly crossed over into EX. In 2026, that crossover accelerates fast.

There’s a clear technology underpinning to crossing EX and CX. Employees, customers, and AI agents are increasingly running on the same data foundations, large language models (LLMs), and ...