Infosys and Citizens set up AI-first innovation hub to accelerate next phase of digital banking

Infosys has deepened its collaboration with Citizens to support the launch of an AI-first Innovation Hub in Bengaluru, marking a significant step in the US bank’s push to embed artificial intelligence across its operations, products and customer engagement.

The Bengaluru-based hub is positioned as an industry-first initiative for Citizens and is intended to accelerate AI-driven transformation across core banking functions, technology platforms and digital experiences. Infosys will act as a strategic delivery partner, bringing its expertise in AI, cloud and cybersecurity to help Citizens operationalise an AI-first operating model at scale.

At the centre of the collaboration is Infosys Topaz Fabric, Infosys’ agentic services suite that integrates infrastructure, data, models, applications and workflows into a single, agent-ready ecosystem. By leveraging this platform, Infosys will support Citizens in building scalable AI capabilities that can shorten product development cycles and speed up the delivery of new digital and ...