In BFSI, everything is data; putting CIOs at the centre of business growth: KNC Nair, CIO, Indel Money

For much of the past, the role of the CIO in financial services was confined to the background, keeping systems running while business leaders took centre stage. That equation, according to KNC Nair, CIO, Indel Money, has fundamentally changed.

“Earlier, business teams used to say, ‘You attend to technology and support us, we will do the business,’” Nair recalls. “Beyond facilitating systems, there was no real expectation.” Today, he says, that boundary has disappeared. “Many business verticals are now fully digital. In BFSI, everything is data, everything is information, and that puts the CIO at the centre of business growth.”

That shift mirrors Indel Money’s own evolution. Once a predominantly branch-led gold loan company, the NBFC has quietly transformed itself into a largely paperless, digitally driven organisation where technology underpins almost every customer interaction.

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