I’m an AI expert and if you're still missing calls, you’re already falling behind

After 15+ years in AI and telecom, launching startups, building platforms and advising businesses of all sizes, I’ve seen one constant: missed calls cost money. For small and medium-sized businesses (SMBs), every unanswered call represents lost revenue, wasted marketing spend, and a missed chance to deliver great service.

AI voice agents are now solving that problem at scale. These agents don’t just answer phones, they engage customers conversationally, route inquiries intelligently, and ensure no opportunity slips through the cracks. What used to require large call centers can now be handled by cloud-based voice AI with minimal setup.

We surveyed SMB owners and managers nationwide. The impact was clear: 97% of businesses using AI voice agents saw revenue growth, and 82% saw improved customer engagement. But here’s the surprising part: only 22% have adopted the technology. Nearly one-third of SMBs plan to invest in ...