How Totogi automated change request processing with Totogi BSS Magic and Amazon Bedrock

This post is cowritten by Nikhil Mathugar, Marc Breslow and Sudhanshu Sinha from Totogi.

This blog post describes how Totogi automates change request processing. Totogi is an AI company focused on helping helping telecom (telco) companies innovate, accelerate growth and adopt AI at scale. BSS Magic, Totogi’s flagship product, connects and models telco business operations, overlaying legacy systems with an AI layer. With BSS Magic, telcos can extend, customize, and modernize their systems without vendor dependencies or lengthy implementations. By partnering with the AWS Generative AI Innovation Center and using the rapid innovation capabilities of Amazon Bedrock, we accelerated the development of BSS Magic, helping Totogi’s customers innovate faster and gain more control over their tech stack.

In this post, we explore the challenges associated with the traditional business support system (BSS), and the innovative solutions provided by Totogi BSS Magic. We introduce intricacies of telco ontologies and ...