How to get the human/machine balance right during recruitment as an AI-enabled employer

In these challenging economic times, the pressure to automate more and more of the recruitment process in order to cut costs and boost efficiency is high.

But the big question in this context is how to get the balance right between implementing technology and enabling the human touch as getting it wrong can have potentially negative consequences. Christine Belmonte, President of Technology Staffing at staffing and advisory solutions firm The Planet Group, explains:

The pressure to increase efficiency is happening everywhere, but you have to be careful about over-automating as it erodes trust. AI struggles with nuance and candidates notice if the process doesn’t feel personal, which could damage your brand. If you automate too much or don’t do it in the right way, you could also be up for regulatory scrutiny.

Potential issues here include unintentional discrimination or violations of data protection and privacy laws. As to ...