How Thomson Reuters built an Agentic Platform Engineering Hub with Amazon Bedrock AgentCore

Thomson Reuters (TR) is a leading AI and technology company dedicated to delivering trusted content and workflow automation solutions. With over 150 years of expertise, TR provides essential solutions across legal, tax, accounting, risk, trade, and media sectors in a fast-evolving world. AI plays a critical role at TR. It’s embedded in how it helps create, enhance, connect, and deliver trusted information to customers. It powers the products used by professionals around the world. AI at TR empowers professionals with professional-grade AI that clarifies complex challenges. This blog post explains how TR’s Platform Engineering team, a geographically distributed unit overseeing TR’s service availability, boosted its operational productivity by transitioning from manual to an automated agentic system using Amazon Bedrock AgentCore.

Business challenge

Platform engineering teams face significant challenges in providing seamless, self-service experiences to its internal customers at scale for operational activities such as database management, information ...