How Slackbot roars at MrBeast - CIO Luis Madrigal on rolling out Salesforce's upgraded bot

It’s a universal truth that it’s usually a bad idea to Google yourself. In the age of AI, that maxim might well be all the more true! Take one of the staffers at MrBeast, the YouTuibe phenomenon that now has so many fingers in so many lucrative pies, who chose to ask Salesforce’s AI-enabled Slackbot a simple question:

Are we weird?

Yes, said Slackbot candidly.

But then it added the proviso that being weird was one of the things that made the firm beautiful, special, and unique. It was a bot that knew the value of human follow-up, but more importantly, according to an anecdote recounted by Slack CMO Ryan Gavin, the other point of note in this interaction between AI and human was the former’s use of ‘y’all’ in its reply, a form of speaking that its interlocutor was used to using himself.

Today ...