How Process Mapping Drives Responsible AI Deployment

Pax8's Chance Weaver on Why MSPs Must Align AI With Customer Needs Michael Novinson (MichaelNovinson) • November 28, 2025

Managed service providers, or MSPs, often rush into artificial intelligence deployment without first understanding the problems customers want to solve, leading to failed implementations and unclear outcomes. MSPs have long struggled to understand customer workflows, said Chance Weaver, vice president of AI adoption for Americas at Pax8.

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This gap becomes a central barrier when teams try to apply intelligent systems to business operations. Weaver advises MSPs to adopt process mapping and pursue measurable outcomes tied to customer needs, which creates a foundation for responsible deployment.

"If I have the time to train myself and my team on AI before I have a conversation with my customers, of course there's an advantage to that," he said. "MSPs are sitting on ...