How PDI built an enterprise-grade RAG system for AI applications with AWS

PDI Technologies is a global leader in the convenience retail and petroleum wholesale industries. They help businesses around the globe increase efficiency and profitability by securely connecting their data and operations. With 40 years of experience, PDI Technologies assists customers in all aspects of their business, from understanding consumer behavior to simplifying technology ecosystems across the supply chain.

Enterprises face a significant challenge of making their knowledge bases accessible, searchable, and usable by AI systems. Internal teams at PDI Technologies were struggling with information scattered across disparate systems including websites, Confluence pages, SharePoint sites, and various other data sources. To address this, PDI Technologies built PDI Intelligence Query (PDIQ), an AI assistant that gives employees access to company knowledge through an easy-to-use chat interface. This solution is powered by a custom Retrieval Augmented Generation (RAG) system, built on Amazon Web Services (AWS) using serverless technologies. Building PDIQ required addressing the ...