How Mitel Is Applying AI to Modernize Customer Experience

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AI agents are getting faster, smarter, and more capable… and customers are starting to trust them as much as humans.

Mitel’s latest platform update shows just how quickly the contact center landscape is shifting. The company has announced a significant update to its customer experience (CX) platform with the release of Mitel CX 2.0. The upgraded platform, available in December, introduces new AI capabilities to automate routine tasks and accelerate customer support workflows.

It’s a timely move in an industry where organizations are increasingly evaluating which AI capabilities actually improve customer outcomes.

AI virtual agents and the rise of workflow automation

The update from Mitel introduces AI virtual ...