How Glovo's Celonis deployment delivers value beyond labor productivity

When Glovo scaled rapidly across Europe, Central Asia and Africa, its technology infrastructure struggled to keep pace. The delivery platform found itself with a small army of finance colleagues performing manual tasks across fragmented systems - a common challenge for fast-growing companies prioritizing speed over operational efficiency.

What makes Glovo's approach to solving this problem unusual is that the implementation of process intelligence vendor Celonis has been championed by the data team, rather than the finance organization itself. Emanuele Bardelli, Data Director for Operations and FinTech Data at Glovo, told diginomica:

Glovo, as a scale-up, like most scale-ups, grew very fast - especially both in our financial revenue but also in our operations. You can imagine that scaling fast operations means that many times you need to take shortcuts on the system side, because usually technology doesn't move at the speed of business needs.

Once Glovo reached more stability and ...