How Genpact is building an autonomous enterprise: Vidya Rao, CITO, on scaling AI from within

Less than 20% of enterprises have managed to scale AI beyond pilots. Legacy systems, fragmented data, and siloed experimentation continue to stall progress, even as investment in generative AI accelerates.

For Genpact, this statistic is not surprising—and it is precisely why the company chose to turn the lens inward first.

“As CIO and transformation leader, my mandate is not to run experiments,” says Vidya Rao, Chief Information & Transformation Officer at Genpact. “It’s to build an enterprise that can operate with intelligence at scale, every day, across functions.”

That ambition has shaped Genpact’s journey toward what Rao calls an autonomous enterprise—one where AI, data, and digital workflows are deeply integrated, reducing manual intervention while strengthening human judgment.

Fixing the real bottleneck: data before AI
Rao is clear that Genpact’s early challenges had little to do with algorithms or models.

“Our biggest constraint was never a ...