How Experian pivoted to responsible AI and grew its business in the process

Credit bureau giant Experian has undertaken an ambitious cloud migration to support new AI services that generate 35% of its global revenue. Moving from on-prem infrastructure to the cloud made it easier to automate complex processes, reduce downtime, improve data accuracy and reduce costs.

This took years of careful planning, according to Alex Lintner, CEO of Software and Technology at Experian. The firm's infrastructure previously operated across several regional data centers. It has already helped lower management costs by nearly 40%. Now Experian is using some of those savings to invest in technology to assist customers on their AI journeys as well.

Centralizing systems made it possible to develop, train, test, and deploy both generative and agentic AI models globally within days rather than months. It also made it easier to democratize safe innovation across all of the core businesses. For example, business units are using the platform to ...