How CDL is using Dynatrace to prepare for agentic AI in insurance

The insurance industry has weathered major technological shifts before – from telephone quotes and paper applications to price comparison websites and digital self-service. CDL, a UK-based insurtech provider serving brands including the AA, Co-op Insurance, and Swinton, believes the next transformation will be even more fundamental – and it's using AI observability to make sure it's ready.

Robert Trueman, Chief Technology Officer at CDL, doesn't mince words:

I think a radical shift isn't even enough to explain what's coming down the road in terms of how AI will impact consumer behaviors. We like to view Alexa Plus, Gemini, things like that. So what we always try and do is get ahead of the game in these instances.

It's why CDL is now extending its work with Dynatrace to build the observability infrastructure needed to develop, test, and deploy AI agents in a heavily regulated environment. The ...