How Associa transforms document classification with the GenAI IDP Accelerator and Amazon Bedrock

This is a guest post co-written with David Meredith and Josh Zacharias from Associa.

Associa, North America’s largest community management company, oversees approximately 7.5 million homeowners with 15,000 employees across more than 300 branch offices. The company manages approximately 48 million documents across 26 TB of data, but their existing document management system lacks efficient automated classification capabilities, making it difficult to organize and retrieve documents across multiple document types. Every day, employees spend countless hours manually categorizing and organizing incoming documents—a time-consuming, error-prone process that creates bottlenecks in operational efficiency and potentially results in operational delays and reduced productivity.

Associa collaborated with the AWS Generative AI Innovation Center to build a generative AI-powered document classification system aligning with Associa’s long-term vision of using generative AI to achieve operational efficiencies in document management. The solution automatically categorizes incoming documents with high accuracy, processes documents efficiently ...