How applying cognitive diversity to LLMs could transform the user experience

As AI continues to transform, so too does the experience of the people it serves.

Research by McKinsey shows that in 2025, 62% of organizations are at least experimenting with AI agents, whilst almost 9 in 10 now say they are regularly using them.

Despite talk of an AI bubble, the market is currently booming, global adoption is predicted to be valued at $15 billion before the end of decade, and ChatGPT alone is reported to reach over 500 million users worldwide every month.

Used properly, AI tools and LLMs can be invaluable. In fact, the same McKinsey survey reports that 39% of respondents attribute some level of operational income to AI, with other benefits including improvements across innovation (64%), customer satisfaction (45%), and profitability ...