How AI is reshaping the logistics industry

Logistics has always been an industry defined by complexity. Vast geographies, sudden demand spikes, fragmented networks, regulatory hurdles, and rising customer expectations make it one of the most challenging sectors to modernize. Yet it is precisely this complexity that makes logistics the perfect proving ground for artificial intelligence. Across India, AI is quietly transforming how goods move, how decisions are made, and how businesses stay resilient in a world of unpredictable disruptions.

To understand the depth of this transformation, Express Computer spoke with Zaiba Sarang, Co-Founder of iThink Logistics, a leading courier aggregation platform that works with thousands of e-commerce sellers. Her observations reveal a sector undergoing a fundamental shift—one that places intelligence, prediction, and adaptability at its core.

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