How AI-driven observability is transforming IT operations

For more than a decade, dashboards have defined how enterprises run IT. More visibility, more alerts, more metrics. Yet for many Indian CIOs, a hard truth has emerged: visibility alone does not prevent failure.

Despite increasingly sophisticated monitoring tools, outages persist, customer experience degrades, and IT teams remain stuck in reactive mode. What’s breaking this model is not just technology complexity—but rising business and regulatory pressure that dashboards were never designed to handle. “Customer and business demands are accelerating at a pace that traditional operations models simply can’t keep up with,” says Rafi Katanasho, APJ Chief Technical Officer and VP of Solution Engineering at Dynatrace. “With cloud, microservices, and AI workloads, the data volume and complexity now exceed what humans can reasonably manage in real time.”

This gap between visibility and control is driving CIOs toward a new operating model: autonomous operations.

Why Reactive ...