Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

Presented by TeamViewer

Enterprise technology failures are largely invisible. Research from TeamViewer, based on a global survey of 4,200 managers and employees, finds that the majority of digital dysfunction never reaches the IT help desk.

Employees work around slow applications, failed logins, and intermittent glitches rather than reporting them, leaving organizations without an accurate picture of how their technology is performing. The cumulative cost is significant: employees lose an average of 1.3 workdays per month to digital friction, with impacts ranging from delayed projects and lost revenue to increased employee turnover.

The research, which surveyed managers and employees across nine countries, confirms what many have long suspected: the productivity loss from digital friction is significant, and most of it never surfaces in an IT support queue, says Andrew Hewitt, VP of strategic technology at TeamViewer.

“Enterprise outages are visible because they trigger clear, system-level failures,” Hewitt says. “But ...