Gartner Survey Finds All IT Work Will Involve AI by 2030; Organisations Must Navigate AI Readiness and Human Readiness to Find, Capture and Sustain Value

By 2030, CIOs expect that 0% of IT work will be done by humans without AI, 75% will be done by humans augmented with AI, and 25% will be done by AI alone, according to a July 2025 survey of over 700 CIOs by Gartner, Inc., a business and technology insights company. This means that organisations need to focus on a combination of AI readiness and human readiness to ensure the right balance to achieve value from AI.

During the opening keynote of Gartner IT Symposium/Xpo, which is taking place here through Wednesday, Gartner analysts told the audience of over 1100 CIOs and IT executives that few organisations are doing this

“Gartner has been guiding CIOs and IT executives on their AI journeys for many years. In 2023, we showed them how to shape their AI ambition. Last year at IT Symposium/Xpo, we explained how to pace themselves ...