From SaaS to AI: the technological and cultural shifts leaders must confront

When cloud computing moved from “interesting experiment” to “default expectation,” you could almost feel the ground tilt. Those old systems that once felt rock solid suddenly looked heavy. Slow. Out of sync with how people actually worked.

Cloud-based platforms became the norm. On-prem systems faded. And teams got good — many too good — at centralizing work in ways that felt efficient, even innovative.

Now, here comes another shift. And it’s bigger. Generative AI is a new way of thinking, deciding and building. Gallup’s already seeing it; employees are using AI at nearly twice the rate they were just a year ago.

AI tools are helping them work smarter ...