From friction to flow: Building the resilient digital workforce

The modern workplace has never been more connected…or more complex. The influx of AI tools, new collaboration tools, and the pressure to move faster have created a paradox: we’ve digitized work – but not always simplified it. 

Ninety-seven percent of organizations say they’re affected by “digital friction”—the unnecessary effort employees expend just to access information or use technology effectively. Every extra click or search adds up. Multiply that across thousands of workers, and digital friction becomes one of the biggest hidden drains on productivity.

Yet the organizations that have overcome these barriers share one common trait: they’ve embedded AI content management into the flow of work.

Understanding the roots of digital friction

Friction doesn’t happen because employees lack motivation. It happens because information is scattered across systems that don’t talk to each other. A single task, like reviewing a contract, updating a customer file ...