From digital-first to AI-native: How Piramal Finance is rebuilding lending at scale

By embedding cloud, data, and AI at the core of its business strategy, Piramal Finance is demonstrating how financial institutions can scale innovation without compromising governance or speed.

When Piramal Finance began shaping its digital transformation journey, technology was never positioned as a support function. Instead, it was elevated early on as a strategic pillar—on par with business, risk, and distribution. This foundational belief has guided how the company builds products, organises talent, and scales operations in one of the most regulated sectors of the economy.

“At Piramal Finance, technology and advanced analytics were established early as core strategic pillars of the business,” says Saurabh Mittal, Chief Technology Officer, Piramal Finance. That conviction translated into decisive early moves—from setting up a central innovation hub in Bengaluru to committing fully to a cloud-native architecture in 2021.

Cloud-native by design, not retrofit

Unlike legacy lenders burdened with ...