From departmental KPIs to business-wide metrics - how end-to-end supply chain AI could drive collaboration

A telling moment in my conversation with Andrea Morgan-Vandome, Blue Yonder's Chief Innovation Officer, comes when she describes customer reactions to the company's integrated AI approach. Laughing at the unexpected side effect of what was supposed to be a technology implementation, she says:

Sometimes you go and talk to our customers, and they're like, 'Oh, this is so great because it's actually made us talk to the rest of the business.

It's a revealing insight into the impact Blue Yonder hopes will happen broadly across supply chains in the industry. The vendor recently announced its new AI agents, following years of rebuilding its platform to create an end-to-end interoperability suite - a move away from point solutions, which have historically dominated supply chain purchasing decisions.

And while much of the discussion around AI agents in the broader enterprise focuses on automation capabilities and efficiency gains, the ...