From Black Box to White Box: why AI agents shouldn’t be a mystery to enterprises

Artificial intelligence has moved decisively out of experimentation and into the operational core of the enterprise. Agentic AI now functions as an execution layer, connecting data, tools and business logic to carry out end-to-end tasks that once required direct human coordination.

The question facing enterprise leaders is no longer whether to deploy AI agents, but how to do so in ways that withstand audit scrutiny, operational failure, and board-level risk review.

The opportunity is enormous. Multiple productivity studies now point to double-digit efficiency gains when agentic AI is embedded directly into enterprise workflows, particularly in research, analytics, and customer operations.