Freshworks strengthens ServiceOps vision with acquisition of FireHydrant

Freshworks has announced a definitive agreement to acquire FireHydrant, an AI-powered incident management and reliability platform, as it looks to deepen and unify its IT Service and Operations portfolio. The acquisition brings together Freshservice’s IT Service Management (ITSM) capabilities with FireHydrant’s core strengths in IT Operations Management (ITOM), creating an AI-native ServiceOps solution focused on reliability, speed, and proactive operations.

The combined platform is designed to simplify IT operations, reduce downtime, and improve service reliability by eliminating long-standing silos between service management and incident response. For enterprises operating in an always-on, digital-first economy, the move addresses a critical challenge: managing incidents efficiently across fragmented tools and teams.

Founded in 2018 by Robert Ross and Dylan Nielsen, FireHydrant has built a strong reputation in the IT and DevOps ecosystem, serving customers such as Palo Alto Networks, BP, and Qlik. Its SaaS platform offers advanced on-call management, structured major-incident response ...