Freshworks expands enterprise service management to power all business functions

Freshworks announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice IT Service Management (ITSM) implementation. The move provides businesses more options to accelerate uninterrupted service delivery to HR, Finance, Legal, and other teams, allowing non-IT departments to streamline complex processes and deliver consistent, personalised employee experiences.

According to the latest Freshservice Benchmark Report, the enterprise service management (ESM) solution’s reach is rapidly expanding into other functions, with one out of four eligible Freshservice ITSM customers utilising Freshservice for Business Teams. The product has doubled its annual recurring revenue in the past year, reaching over $35 million as of September 30, 2025.

“Business leaders need to move fast, but keep getting stuck with tools that were never designed for departments like HR, Finance, or Legal. That friction slows growth and is especially true with cross-functional work,” said ...