Fireside Chat with Deepak Visweswaraiah, SVP and MD India, Pegasystems

Speaker in this video:
Fireside Chat with Deepak Visweswaraiah, SVP and MD India, Pegasystems

Moderator: Nivedan Prakash, Deputy Associate Editor, Express Computer & CRN India, The Indian Express Group

Topic: The Next Decade of GCCs – From Delivery Hubs to Global Decision-Makers

Key Highlights:
[1] GCCs have evolved from being seen as outsourced delivery centers to becoming strategic hubs, driving innovation and decision-making on par with global headquarters.

[2] ⁠Pega’s AI-driven platform is deeply integrated, enabling seamless collaboration between business and developers, with focus on outcomes rather than just outputs.

[3] ⁠For GCCs to thrive, they must develop thought leadership, build global leaders, and foster a culture of curiosity, accountability, and customer-centric innovation beyond just technical skills.

[4] ⁠AI will significantly transform roles, but instead of reducing GCC value, it will help reimagine legacy systems, accelerate innovation, and free up talent for higher-value work.

[5] ⁠GCCs must ...