Experience Cloud: Powering smart, scalable CX through AI-driven conversations

Customer experience leaders reveal how conversations—not transactions—are the new digital storefront, with AI-powered journeys that turn every interaction into lasting loyalty

Customer acquisition is only the beginning. In this revealing keynote from OpenText World 2025, OpenText Customer Experience leaders unveil how the future of CX hinges on connected conversations that span every channel and touchpoint. Through fireside chats with Citizens Bank and The Standard, you’ll discover why 90% of newly acquired customers churn when post-acquisition experiences fall short—and how OpenText Experience Cloud solves this through unified communications, journey orchestration, and AI-powered design. Watch as they demonstrate real-time interactive customer messaging, Figma-to-CMS automation that reduces weeks of work to seconds, and the roadmap for bringing your own LLMs to create truly conversational customer experiences.

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OpenText World ...