Enterprise agentic AI requires a process layer most companies haven’t built

Presented by Celonis

85% of enterprises want to become agentic within three years — yet 76% admit their operations can’t support it. According to the Celonis 2026 Process Optimization Report, based on a survey of more than 1,600 global business leaders, organizations are aggressively pursuing AI-driven transformation. Yet most acknowledge that the foundational work — modernizing workflows, reducing process friction, and building operational resilience — remains unfinished. The ambition is clear. The infrastructure to execute on it is not.

To act autonomously and effectively, AI agents need optimized, AI-ready processes and the process data and operational context that only comes from process intelligence. Without that, they’re guessing. And 82% of decision-makers believe AI will fail to deliver return on investment (ROI) if it doesn’t understand how the business runs.

"The scale of the opportunity is truly remarkable: 89% of leaders see AI as their biggest competitive opportunity," says Patrick ...