Engineering transformation at scale: How Pitney Bowes India is redefining the modern GCC

When Pankaj Sachdeva is asked to describe Pitney Bowes’ India Global Capability Centre in one word, his answer is immediate—transformation. It is a term that reflects not just the evolution of the GCC, but also Sachdeva’s own 18-year journey within the organisation.

As Vice President – Data Science & Analytics and Managing Director, India, Sachdeva leads the Pitney Bowes India Innovation Centre across Noida and Pune. With over 26 years of experience in IT, and a strong academic grounding in mathematics, computer applications, and a recent MTech in data science, he brings together technical depth, business perspective, and a strong belief in continuous learning.

From cost arbitrage to strategic ownership

Pitney Bowes established its India presence in 2007, initially to leverage cost advantages. The early years focused on QA, support, and limited development roles. However, it soon became clear that this model would not sustain long-term ...