Dynatrace on the AI transparency paradox - why observability now outweighs cost-saving ambitions

Even a year after the EU AI Act took effect, enterprise leaders continue to prioritize projected cost savings over governance considerations. Dynatrace Chief Technology Officer (CTO) Bernd Greifeneder argues that this emphasis obscures a more urgent concern – do organizations truly understand how their AI systems behave? He observes:

Most boards right now ask mostly about whether you can save money through AI.

He believes they should ask more about what the actual use case is, and whether organizations can observe and control their AI implementations. He sees this disconnect between board conversations and operational reality as one of the biggest gaps in enterprise AI adoption.

According to Greifeneder, early fears about the EU AI Act have eased. He describes the requirements as workable and ultimately beneficial. He explains:

It's cumbersome to implement some of the procedures, but I can argue it's good that employees are trained and forced ...