Driving the Future of IT Services with Innovation and Customer-Centricity

Exclusive Interview With Murali Krishnan, Director at Kaizen Infoserve Pvt Ltd, highlights how AI, automation, and cloud are reshaping IT services. He emphasizes balancing OEMs, distributors, and end customers, strengthening after-sales service with IoT, predictive maintenance, and AI-powered support, while focusing on efficiency, personalization, and sustainability to drive Kaizen’s growth.

IT Voice- Murali, the IT service industry has transformed in recent years. What key trends do you see shaping its future?

Murali Krishnan – AI is transforming IT services by streamlining operations, improving decision-making, and enhancing customer experiences. Automation tools like Robotic Process Automation (RPA) are gaining traction for increasing efficiency. Cloud computing continues to shape IT services, with multi-cloud and hybrid strategies becoming more prevalent for flexibility, With rising cyber threats, organizations are prioritizing cybersecurity in their IT services strategy to safeguard data and systems. IT service providers are focusing on eco-friendly practices like energy-efficient data centers and recycling ...